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Certified Nursing Assistant LTC 1

JOB SUMMARY Cares for patients under the direction of the nursing staff,## performs the following duties, and supports the nursing philosophy.# Is involved with patient care duties such as admissions, bathing, feeding, hygiene, ambulating, lifting and discharges.# Reports any# changes in patient condition to RN.# May include weekends, holidays, day, evening, night, and/or on-call hours. # ESSENTIAL DUTIES AND RESPONSIBILITIES # Provides patient care as assigned and per routine, according to standards of care, shift routines, and policies and procedures. Answers call lights in a timely and appropriate manner. Documents care provided according to standards. Maintains a clean work and patient environment. Ensures supply charge stickers are documented correctly. Stocks and disposes of expired or damaged supplies and equipment. #Performs and documents TPR and BP procedures for all patients. Participates in department or unit performance improvement activities. Floats to various units based on identified patient care needs. # AGE OF PATIENT POPULATION ################################################ Adult to Geriatric # COMPETENCIES #################################################### To perform the job successfully, an individual should demonstrate the following competencies: # Quality Sets realistic goals and works towards same while maintaining flexibility to adapt to change Actively participates in department and performance improvement efforts (cross-functional team) to enhance quality in the department Actively participates in activities to assist in meeting the system and/or departmental quality dashboard indicators_ Knowledge of and commitment to complying with appropriate regulatory standards Protects privacy and confidentiality of customers, patients and partners in accordance with MHS policies, the Code of Ethics and HIPAA laws Knowledge of and commitment to complying with appropriate system and department regulatory standards # Service Uses Critical Moments of Service (CMOS) communication tools as outlined in CMOS booklet, such as greeting customers and using customer name as appropriate, etc. Anticipates when customers are in need of assistance, engages them, and meets and exceeds expectations Demonstrates courtesy to all patients and customers Communicates with patients, customers, and families at a level they can understand. Confirms with customers that they understood after communicating information Uses appropriate interpersonal communication skills Uses scripts appropriately, including proper phone and email etiquette Demonstrates that patients and customers come first Provides patients and customers with exceptional service resulting in healing in the broadest sense Problem resolution: Takes the L.E.A.D, uses a Customer Comment Card appropriately, goes above and beyond customers# expectations to fulfill their needs and desires Quickly responds to customer#s needs, keeps wait times to a minimum and informs customer of potential delay Takes personal responsibility to continuously ensure a safe, clean, quiet, and friendly environment Actively participates in department and performance improvement efforts to achieve departmental customer satisfaction survey goals (HCAHPS, Press, Ganey, AMGA, NCQA, Internal Customer Survey, etc.) Actively participates in activities to assist in meeting the system and/or departmental service dashboard indicators Performs all tasks with a commitment to excellence Treats all patients and customers with courtesy, kindness and respect Demonstrates a professional, caring, and positive attitude Demonstrates compassion to the customer by expressing empathy, actively listening, and showing concern to customers# wellbeing Adaptive to the unique and diverse needs of customers Maintains a professional appearance and follows MHS and departmental dress code policies Maintains an on-stage presence Never expresses negative feelings or comments in the presence of any customer # Partnering Demonstrates commitment to the mission of MHS and the department Demonstrates positive attitude towards the organization, department, job and all partners Treats all partners like family Demonstrates courtesy and respect for the unique and diverse skills of all partners Demonstrates ability to develop positive interpersonal relationships with all partners Communication skills reflect open and honest communication with all partners through appropriate channels. Demonstrates willingness to assist partners without being asked to do so Actively participates in effective conflict/issue resolution outside public area, when necessary and appropriate Utilizes and manages, as appropriate, available communication tools to get needed information, i.e. Mercy intranet (mercypartners.org), Mercy Connection and MC2, department communication boards, and email. Completes annual mandatory education, appropriate certifications/licensures, and department-specific requirements (such as CPR, TB, etc.) within appropriate time frames Uses the Mercy Learning Center (MLC) when necessary for assigned training, seeks out educational opportunities internally (including MLC) and externally, and attends in-services related to job responsibilities. Attends unit/department meetings Actively participates in department and performance improvement efforts to enhance partnering Actively participates in activities to assist in meeting the system and/or departmental partnering dashboard indicators # Cost Appropriately uses and respects organizational resources, such as supplies, telephone, internet/intranet, etc. Demonstrates good attendance and punctuality (excluding approved FMLA) in adherence to MHS attendance policy Actively participates in department and performance improvement efforts to enhance efficiency and cost efficacy in department operations Actively participates in activities to assist in meeting the system and/or departmental cost dashboard indicators # EDUCATION, TRAINING, # EXPERIENCE # Completion of a Nursing Assistant Course # CERTIFICATION/LICENSURE #################################################### Certified as a nursing assistant in the State of Illinois. # Current CPR# certification ADDITIONAL REQUIREMENTS Passing the Driver#s License Check and/or Credit Check (for those positions requiring) Passing the WI Caregiver Background Check and/or Illinois Health Care Workers Background Check Must be able to follow written/oral instructions # # WORK ENVIRONMENT ################################################### The noise level in the work environment is usually moderate. Occupational exposure is a Category A, which states that all employees in this specified job classification have occupational exposure. # INFORMATION ACCESS Partner may access patient care information needed to perform their job duties. # WORK CONTACT GROUP ############################################### Patients, Families, Physicians, Health Care Team Members, the Community. # SPECIAL PHYSICAL DEMANDS The special physical demands of this job are considered essential functions of the job with or without accommodation ################# ############################# While performing the duties of this Job, the employee is regularly required to reach with hands and arms and talk or hear. The employee is frequently required to stand; walk and use hands to finger, handle, or feel. The employee is occasionally required to sit; stoop, kneel, crouch, or crawl, taste, and smell. The employee must frequently lift up to 10 pounds, regularly lift up to 25 pounds, and occasionally lift up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision and depth perception. # LEVEL OF SUPV/SUPERVISES #################################################### This job has no supervisory responsibilities. ## #


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